- Technology Assets & Digital Strategies -
The Problem we solve:
- Technology has become mission critical. Too important to be left exclusively in the hands of the IT department - James Murray
We guide management and technical teams building mission aligned technology and digital strategies that measurably enhance business value.
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James Murray has an amazing ability to bridge the IT world and the business world. James explains complex concepts in simple terms and illustrative pictures. His sense of humor puts everyone at ease in his seminars and consulting meetings. James always focuses on what is best for the client."
Margaret Dorchester, CMC®, PMP® - Dorchester Consulting
There are three areas in any business that provide the quickest return on investment.
Base Technology - Statistically, technology downtime costs you $40,000/hour in lost employee productivity. If your business technology is up 99% of the time, that is a minimum potential loss of $68,000/week in lost employee productivity. Improving "up time" or technology availability to 99.5% reduces the potential loss by over 50% (...to a minimum potential productivity loss of $33,600/week).
The more we improve technology availability, the more we see dramatic measurable changes in employee productivity.
Ultimately improving employee productivity translates to organizational profitability.
Note: Less than 1% of mid market companies (The outliers) measure network availability or employee productivity remember the business axiom, "You don't get what you don't measure"
Improving availability is a small, but often a first step in reclaiming lost profitability.
Mission Alignment - Less than 1% of Mid Market companies (The outliers) effectively include IT departmental representatives into company planning. As a result management will see no intentional planning to customize technology systems in support of the organizational mission. (Statistically 95% of IT employees are unaware of the ideas, products or services the company promotes or sells.) What this means to you is that the best possible outcome is for the IT department to simply hinder business progress.
In the worst scenario we see technology teams building systems that (usually unintentionally) block the mission of the organization. We've seen this so many times, we call this an "IT Hostage" Situation.
IT Hostage - When management is locked into a business policy because the IT department says there is no other way to do things.
IT Departments - We often see IT departments built around the technical vision of a single technician. Unfortunately managing a 10 user network is not the same as managing a 100 user network. We often see 1000 user networks organized as if they were still supporting a simple 10 user network. The potential of the company becomes bottle necked by the knowledge level of one key technical expert. (We call this bottle neck a Technology Glass Ceiling.)
Through a simple re-organization of the IT department, we can combine the knowledge levels of all the team members. Effectively raising the technical glass ceiling for the department. When re-organized, away from this "Master Technician" (the business term is a "Practice") business model, we do see overnight improvements. Short term we see dramatic improvements in employee access to technology. What this means long term is higher employee productivity and ultimately higher organizational profitability. All at a much lower business risk.
At Executive Outliers we support the Outlier executives, leaders and organizations with their goal "... to do more with less..." by maximizing employee productivity and reducing business risk.