IT Tribal Knowledge & Business Value

What does it mean when the key technology expert suddenly finds another job? Once or twice a year, for the last twenty years I get a call like this.

James, our top IT guy just put in his two weeks notice. I’m not sure we can function without him. What should we do? Could you come over and help!

What I’ve found is that there are three reasons key technical people leave:

  • About 20% of the time – The person is bored, went interviewing and got a much better offer.
  • About 40% of the time – The person realizes they are in over their heads in that the technology requirements have passed their understanding and experience. Unfortunately, the person is not able to express this to management (or management just won’t listen). So they abruptly leave.
  • Again about 40% of the time – The person was too ignorant to realize they were in over their heads. Later the IT Technician sees a major technical emergency in the company’s future. Something so bad, usually business impacting, that will get them fired. Instead of telling someone, they find another role at another company. It may be 1 week to 6 months later before everything begins falling apart at the original company.
Topics: Due Diligence IT Due Diligence Tribal Knowledge Business Value Investment Banking

Increasing Sales or Building Capacity - Which Comes First?

This is what you might call a Chicken or Egg question, "Which comes first?” It is a conundrum which can be difficult to answer and people affirm the truth to both sides of the argument. In this case, our chicken or egg can be equated to “Sales or Capacity.”

If sales come from selling widgets and the number of widgets sold determines sales, which comes first: The ability to make more widgets or the ability to sell more widgets?

Over the last 30 years, I’ve changed my point of view on this question more than once, depending on whether I was producing widgets or selling widgets.

Topics: Technology Self-assessment Employee Productivity EBITDA Business Assessment Business Development Business Value

Leverage Technology to Grow EBITA 20%

Want to build quick value in your business?  It might be time to consider how you can leverage technology to create business value for your organization.  There are several ways to evaluate the value of your business. By updating your technology, you can build the value of your business very quickly.  Many business consultants fail to include a focus on technology opportunities.  We work closely with business exit planners to consider what how to add value by leveraging technology.

Topics: Business Value Strategy Business Technology